Your First Motor Club Call: What Actually Happens
The Short Answer
You get a push notification with pickup, destination, and ETA. You accept within 60 seconds, update en route, arrive within your posted ETA, capture required photos, complete the tow, upload POD, and get paid the following week.
Nothing prepares you for how fast your first ping arrives after onboarding is complete. It's usually within an hour.
The Minute-by-Minute
| Time | Action |
|---|---|
| T-0 | Ping received: pickup address, destination, ETA required |
| T+30s | Accept in app; timer starts |
| T+2 min | Update status to 'en route' |
| T+15 min | Arrive on scene; snap 4 required photos (front, back, both sides) |
| T+25 min | Vehicle secured, en route to destination |
| T+45 min | Drop; get customer signature or dealer receipt |
| T+50 min | Upload POD photos + invoice in-app |
The Photo Rule
Missing the pre-hook photos kills your GOA disputes and opens you to damage claims. Photo before you touch the vehicle. Every time.
Frequently Asked Questions
What if I can't make the ETA?
Reject the call within 60 seconds. Accepting and running late crushes your scorecard.
When do I get paid?
Weekly ACH, typically Friday for calls completed the prior Sunday-Saturday.
What if customer is not there?
Wait 10 minutes, call the number listed, then file GOA with timestamped photos.
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Derek Halston
Independent tow operator with 12+ years running light- and medium-duty wreckers on motor club and private property impound work, and the lead instructor at Tow Truck Pro Academy.